1. Seller information

The DesireXLab website and online store are operated by:

Digital Media di Barrile Silvio
Trading name: DesireXLab
Registered office: Via Idra 19D, 00054 Fiumicino (RM), Italy
VAT number: IT18328431004
Email: info@desirexlab.com

The seller’s complete details and other contact information are available on the Contact Information page accessible from the website footer.

Digital Media di Barrile Silvio is the seller of products purchased through DesireXLab, even where an order is prepared or shipped by a logistics partner.

2. Scope

These Terms govern access to the website, use of the services and purchases made through DesireXLab. By placing an order, the customer confirms that they have read and accepted these Terms and the policies referenced during checkout.

Mandatory consumer-protection provisions under applicable law take precedence over any incompatible clauses contained in these Terms.

3. Age requirements

The website and the products offered are intended exclusively for adults. By making a purchase, the customer confirms that they are at least 18 years old or have reached the age of majority applicable in their jurisdiction.

4. Product information

We make every effort to present product descriptions, images, features and prices as accurately as possible. Product colours and appearance may vary slightly depending on the device and screen used.

Information provided on the website does not constitute medical advice. Products must be used in accordance with the instructions supplied by the manufacturer.

5. Orders and formation of the contract

Submitting an order constitutes an offer to purchase. After placing the order, the customer receives an electronic communication containing the relevant details.

We may refuse or cancel an order for legitimate reasons, including product unavailability, an obvious error in the price or description, inability to verify payment, suspected fraud or delivery restrictions. If a paid order is subsequently cancelled, the amounts received will be refunded.

The customer is responsible for providing complete and accurate contact, billing and delivery information.

6. Prices, taxes and payments

Prices displayed in the store include VAT where applicable, unless otherwise stated. Shipping charges and any other applicable amounts are shown before the order is confirmed.

Payment can be made using the methods available and displayed at checkout. Payment transactions may be handled by third-party providers in accordance with their respective terms and privacy policies.

7. Availability and logistics partners

Some products may be stored and shipped directly by logistics partners or third-party suppliers. This arrangement does not change the identity of the seller or limit the customer’s rights against Digital Media di Barrile Silvio.

If an ordered product is unavailable, we will inform the customer and refund any amount already paid for the unavailable product.

8. Shipping and delivery

The areas served, shipping charges and estimated delivery times are shown during checkout and in the Shipping Policy. The stated times are estimates and may be affected by public holidays, remote locations, carriers, customs inspections or events outside our reasonable control.

In consumer contracts, the risk of loss of or damage to the products passes to the customer when the customer, or a person designated by the customer other than the carrier, acquires physical possession of the products, except where otherwise provided by law.

9. Cancellations, right of withdrawal, returns and refunds

The conditions governing order cancellations, the right of withdrawal, returns, hygiene-related exceptions and refunds are described in the Return and Refund Policy, which forms an integral part of these Terms.

The right of withdrawal does not limit the customer’s rights concerning defective, damaged, incorrect or non-conforming products.

10. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity provided by applicable law. In the event of a non-conforming product, the customer can contact us at info@desirexlab.com to request the remedies provided by law.

Nothing in these Terms limits or excludes the customer’s mandatory consumer rights.

11. Accounts and security

The customer is responsible for the accuracy of the information provided and for maintaining the confidentiality of their account credentials. Any unauthorised use must be reported promptly.

We may suspend an account or restrict access to the service in the event of fraudulent or unlawful activity, or activity contrary to these Terms, in accordance with applicable law.

12. Prohibited uses

The website and its content must not be used for unlawful, fraudulent or harmful purposes; to infringe intellectual-property rights; to transmit viruses or malicious code; to collect personal data without authorisation; or to interfere with the security or operation of the website.

13. Intellectual property

Text, graphics, logos, distinctive elements and other website content belong to Digital Media di Barrile Silvio or their respective owners and are protected by applicable law. They may not be reproduced or used without authorisation, except where permitted by law.

14. Third-party services and links

The website may integrate services or links operated by third parties, including payment, shipping, review and analytics services. Use of these services may be subject to the respective providers’ terms and policies.

DesireXLab uses Shopify as its technology platform. Sales contracts are concluded with Digital Media di Barrile Silvio, not with Shopify.

15. Liability

We do not exclude or limit liability where such exclusion or limitation is not permitted by law, including mandatory consumer rights and product-safety and product-liability rules.

The customer must use products in accordance with the instructions, warnings and intended use specified by the manufacturer.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. This provision does not limit the customer’s mandatory rights or obligations imposed by applicable law.

17. Governing law and disputes

These Terms are governed by Italian law, without prejudice to the mandatory protections provided by the law of the consumer’s country of residence.

For disputes involving consumers, jurisdiction lies with the court determined by the applicable mandatory rules, including the court of the consumer’s place of residence or domicile where provided by law.

18. Changes to these Terms

We may update these Terms to reflect legal, operational or service-related changes. The version applicable to a purchase is the version available when the order is placed, except where changes are required by law.

19. Contact

For questions concerning these Terms, email info@desirexlab.com. The seller’s complete details and other contact information are available on the Contact Information page accessible from the website footer.